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Robert J. Ferguson

123 Clinton Avenue

Mastic, NY 11950

631-399-1820

RJF923@aol.com

 

 

SKILLS SUMMARY

 

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Knowledgeable, multi-faceted PC & MAC support

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Excellent Communication Skills

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Experienced Network Administration

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Troubleshooting a specialty

 

EXPERIENCE

 

Licensed Real Estate Salesperson

Dale Alstead Help U Sell Realty, Shirley, NY, 2003 2004

 

Level 2 Help Desk Analyst

Cablevision Rainbow Media Holding Corp., Bethpage, NY, 2000 2002

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Primary support of 100+ employees at multiple Manhattan locations

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Time sensitive support for live television programs

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Facilitated smooth operation of remote Fashion Week broadcasts

 

Sr. PC Support Specialist

Episcopal Health Services, Inc. Bethpage, NY, 1999 2000

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Maintained an excellent efficiency rating in a large Hospital setting where lives were in the balance

 

Computer Support Specialist

Schneider Optics, Hauppauge, NY, 1996 1999

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Reduced down time by 30% with efficient, responsive service

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Network Administration

 

Volunteer Work, 1991- Present

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Scout leader, teacher, record keeping, and administration

 

CERTIFICATION

 

Novell CNA (Certified Novell Administrator)

 

EDUCATION

 

Long Island University, C.W. Post Campus, Microsoft Networking Essentials, 1999

Westcon Services Corp., Novell GroupWise 5 Administration, 1998

Westcon Services Corp., Novell Networking Technologies, 1998

Westcon Services Corp., Intranetware 4.11 Administration, 1997

Long Island University, C.W. Post Campus Computer Repair Certificate, 1996

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